Booking Conditions 2018
Now for the less exciting but still important details, our booking conditions. Please read them carefully as by paying the deposit you are agreeing to these terms. Our Caretakers Moor to Sea Homes Ltd are acting as our agents for the purposes of your booking contract.
We reserve the right to amend Grants Cottage’s details and prices quoted on the internet due to error or omission. In this unlikely event you will be notified immediately and may cancel your provisional booking accordingly.
To secure your holiday dates you must pay a deposit of one third of your total holiday price or total amount if within 6 weeks of the start of your holiday. The booking is confirmed once our Caretakers Moor to Sea Homes Ltd have sent you written booking confirmation. This deposit is non-refundable. We strongly urge you to ensure you have adequate Travel Insurance as by paying the deposit you are agreeing to pay the full payment for your holiday and damage deposit.
It is possible to secure bookings by Cheque or Internet Bank transfer.
The balance of your payment is due 6 weeks before your holiday starts, at which point Moor to Sea Homes will request full payment of your holiday plus a damage deposit of £150. If the balance is not received by the date due on the booking confirmation, we reserve the right to make Grants Cottage available for re-booking. This does not release you from your obligation to pay the remaining balance.
It is possible to secure bookings by Cheque or Internet Bank transfer.
At the time of the full payment being due a damage deposit of £150 will also be required. You and your fellow guests must keep the property clean and in good order and will be responsible for any damages or breakages. During the period of occupation you are responsible for the care of Grants Cottage and its contents. It is expected that you treat Grants Cottage with the respect that you treat your own home and leave the house and its fixtures and fittings in a clean and tidy condition, including correct disposal of rubbish/waste for recycling and disposal of dog mess from the courtyard.
Following your safe departure, we are allowed up to 1 week to assess the property in order to ascertain whether any damage has been caused. If damage has found to be caused, over and above what we consider to be classed as ‘general wear and tear’, then Moor to Sea Homes Ltd will contact you, the lead booker with photographic evidence to explain why we are holding some or all the Security Deposit. This deposit will be refunded to you the week following the holiday, but a deduction will be made for any breakages or damages done to the property or if it is not left in a clean and tidy condition, including correct rubbish/waste disposal, dog mess removal or any untoward expenses. Moor to Sea Homes Ltd will not act as arbitrator in any dispute between us and you over the security deposit. Such disputes will be settled directly with us, for whose actions Moor to Sea Homes Ltd cannot accept responsibility. We also reserve the right to request a higher security deposit.
If we can re-book any cancelled dates we will refund you all monies paid minus a £50 administration fee and any financial or other discounts/offers made in order to secure a new booking. We strongly urge you to ensure you have adequate Travel Insurance in place.
Once a booking has been confirmed by Moor to Sea Homes Ltd it can only be changed to different dates by treating the original booking as a cancellation.
We reserve the right to refuse any booking and to cancel any booking already made if the property is unavailable (e.g. through fire, flood, failure of utility services etc.) for any reason whatsoever subject to a full refund of all monies paid. We are not under any other liability if such a cancellation occurs.
Force Majeure. We cannot accept liability or responsibility for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, livestock, epidemics, acts of any government, or public authority, changes imposed by re-scheduling of airlines, ferries or any event outside our control.
As dog owners and lovers we welcome all dogs of all breeds to stay. We do not charge for dogs
You may only bring any dogs as mentioned on the booking confirmation, they must be over 6 months of age at the time of the holiday, house trained, clean, up to date with flea prevention treatment, bitches not in season and well behaved. They are not permitted on any furniture in the property but are welcome in any room in the house. It is their holiday as well and we ask they are never left unattended at Grants Cottage.
Guest conduct, safety and belongings
Only guests listed on the booking confirmation are allowed to stay at Grants Cottage. No more than 8 people may stay unless by prior written agreement from Moor to Sea Homes Ltd.
We reserve the right to revoke or refuse prior to, or during the stay, any booking from parties which we consider to be unsuitable for the property. Due respect and consideration to neighbours must be observed at all times. We also reserve the right to request a higher security deposit.
As the Owners of Grants Cottage we are not liable to you the guest or any member of your party, including your dogs for any injury, loss or damage to your property or person, however caused. You should ensure that all personal possessions are removed on departure from the property. Our Caretakers Moor to Sea Homes reserve the right to dispose of any personal belongings after your departure day from Grants Cottage without further reference to you.
Grants Cottage is a non-smoking, non -vaping property.
Grants Cottage is available for occupation from 4pm on the first day of your holiday and must be vacated by 10am on the last day to let the team get the house ready for the next guests.
Babies and young children
Due to the curved staircase which has uneven step width and depths, the house is not suitable for young children or babies. You may still book Grants Cottage but please be aware of this statement. We can on request provide a Travel cot (not bedding) and a high chair but you do need to advise us before booking of that request. We do not provide a stair guard.
If you have any special requirements or medical needs for either you, your fellow guests who you are booking on behalf of or your dogs that you feel may not have been clarified by the text or photos on our website, please email us prior to booking. We will be able to answer any questions and help you establish if Grants Cottage is suitable for you. We will try to make any reasonable adjustments we can but it may not be possible to accommodate all your requests/requirements. In those cases it is your decision if you feel Grants Cottage is suitable and wish to book. We will not be held liable if you discover on arrival that the house is not suitable for your needs.
3rd Party providers
We cannot be held responsible for any 3rd party breakdowns, malfunctions or cuts of utility services such as electricity, gas, water supplies, sewage disposal although every attempt will be made to remedy a problem where possible should it occur.
In the case of television and telecommunications (mobile reception, Wi-Fi/broadband, telephone etc.) we cannot be held responsible for the services to Grants Cottage. We expect these services to be operating as normal for all guests’ enjoyment but these can be subject to interruptions in rural areas. Every line of enquiry will be made with the provider in an effort to resume service but no refund or relocation will be considered for interruptions to telecommunications or television.